i-Branch FAQs

The i-Branch is a secure sight that allows you to:

• view your account balances & transactions
• transfer funds between your LSFCU accounts
• setup & pay bills using our free billpay service
• setup eDocuments to securely receive receipts, statements & notices
• apply for a loan
• download our mobile app(s)
• view holds, pending ACH items & deposits on your account(s)
• enroll in mobile deposit
• setup text and email alerts & notifications
• update your mailing address, cell phone number and email address
• securely contact Lion's Share Staff
• view your LSFCU VISA credit card transactions & statements

All account information is updated every two minutes so that you have real-time access to your account information.

If you provide an email address on your Lion's Share FCU Membership application, we automatically sign you up for I-Branch access.

New Users will need to log in using the New Enrollment Link that was sent to you via email. You'll be asked to complete your personal information including your Account Number. Enter your BASE ACCOUNT NUMBER only.

Your Account Information will be securely emailed to you via DocuSign or it will be mailed to your home address (depending on how we received your Membership Application). The DocuSign email will require an access code, which will be text to you from 704-636-0643.

If you receive an email with an enrollment link and haven't received a secure DocuSign email, you can call or text our office at 704-636-0643.

If your enrollment link has "timed-out", simply go to our homepage  > I-BRANCH LOGIN > ENROLL NOW  to complete your i-Branch enrollment.

You are not considered a New User for the iBranch unless:

• You're adding an email address to your account for the first time.
• Opened a new account with a new account number.

As a long time account holder, you'll need to log into the i-Branch using the I-BRANCH LOGIN on our homepage. You'll be asked for your Username (previously referred to as User ID) and Password. If you've forgotten either of these, you can follow the links to recover your User ID and also to recover your password. You will need to be able to answer your security questions during this process.

To recover your USERNAME:
Click on I-BRANCH LOGIN > choose FORGOT USERNAME/PASSWORD? > click the line CAN"T REMEMBER USERNAME? > enter your email address > click SEND USERNAME.

You are allowed 5 password tries before you are required to wait to login. On the 6th try, if you do not enter your correct information, you will be required to wait 20 minutes before trying again. You will have 3 chances to enter the correct information before being completely logged out.

If you get locked out of the i-Branch, you will be required to contact our office during business hours to gain access to the iBranch.

If your Mobile App gets disabled, please call or text our office at 704-636-0643.

New iBranch Usernames & Passwords have the following requirements:

USERNAME:

• a least 6 digits - can be longer
• at least 1 CAPITAL letter
• at least 1 lowercase letter
• at least 1 number
• can not contain special characters (!@#%)
• can not contain your account number

PASSWORD:

• at least 8 digits - can be longer
• at least 1 CAPITAL letter
• at least 1 lowercase letter
• at least 1 number
• may contain special characters (!@#$)
• can not contain your account number

WHEN SETTING UP SECURITY QUESTIONS:
After entering the answer for the 3rd security question, certify your computer if it's your personal computer. Be sure to remember your security question answers. You'll need them to sign on unrecognized computers, tablets or phones.

If you do not remember your answers to your security questions, call or text our office at 704-636-0643.

Once you have completed your i-Branch set-up, you can use your Username and password to log in on our Mobile App.

Once you have logged into the Mobile App, you can change you sign-in to a 4 digit PIN under Settings > Quick Log In.

Keep your Username & Password in a secure location. Your 4-digit login on the Mobile App is specific to your phone. When you upgrade your phone you will need your Username & Password to login.

For your protection: Always lock your phone and never share your PIN with others.

We thank you for being a Member!

If you have never accessed the I-Branch, it might be that we don't have a valid email address, or maybe we need to update your personal information.

If we have a valid mailing and email address on file, (remember, that Ahold/Delhaize does NOT share your personal information with Lion's Share FCU),  you can use this link to log into the iBranch.

If any of your information has changed since you opened your account at Lion's Share FCU. and you want online account access, use this link to send us your information.

YES! In addition to setting up your online account access the i-Branch on our website allows you to:

• Enroll in eDocuments - helps prevent identity theft by delivering your statements, receipts & notices to you quickly & securely.
• Enroll in Mobile Deposit - allows you to use our Mobile app to deposit checks made payable to you and/or your joint account owner. (eDocument enrollment required to utilize Mobile Deposit)
• Update your mailing address - you're employer doesn't share your address updates with Lion's Share Credit Union.
• Set-up eAlerts & Notifications - get a text/email when deposits (or withdrawals) are made on your account.
• Billpay Setup - Initial setup must be completed in iBranch on our website. Once setup and approved, the mobile app allows you to pay bills and add/edit payees.
• Access LSFCU VISA Credit Card Information - Once you've logged into www.ezcardinfo.com to view your LSFCU VISA credit Card information, you can view  your credit card transactions & statements on the i-Branch. Your LSFCU VISA Credit Card information is not currently available on the Mobile App.